Returns, Reprints & Refunds Policy
At Never Waver, every item is made to order. Because our products are custom printed specifically for you, we are not able to accept regular returns or exchanges for the wrong size, change of mind, or buyer’s remorse.
That said, if something arrives damaged, defective, misprinted, or not what you ordered, we will make it right.
What We Cover
We will offer a free reprint, replacement, or refund if your item arrives:
- Damaged
- Defective
- Misprinted
- With a manufacturing error
- Significantly different from what was ordered
Please contact us within 14 days of delivery at info@never-waver.com.
To help us fix the issue faster, please include:
- Your order number
- A clear photo of the problem
- A brief description of what is wrong
What We Do Not Cover
Because each item is made to order, we do not accept returns, exchanges, refunds, or replacements for:
- Ordering the wrong size
- Choosing the wrong color or style
- Change of mind
- Buyer’s remorse
- Items damaged after delivery
- Normal wear and tear
Please check the size chart carefully before placing your order. We know sizing charts are about as fun as folding fitted sheets, but they matter.
Sizing Issues
If the item you received matches the size ordered, we cannot replace or refund it due to fit preference.
If the wrong size was sent compared to what you ordered, contact us within 14 days of delivery with your order number and a photo of the item/label, and we will review it.
Order Changes & Cancellations
Orders are sent into production quickly. As a result, we cannot guarantee changes or cancellations after an order is placed.
If you need to change or cancel an order, contact us as soon as possible at info@never-waver.com, and we will do what we can before production begins.
Wrong Address or Delivery Issues
Customers are responsible for entering the correct shipping address at checkout.
If an order is returned, delayed, or lost due to an incorrect or incomplete address, we may be unable to issue a refund or replace the order.
If tracking shows your package was delivered, but you cannot find it, please check with your local carrier first. Then contact us at info@never-waver.com, and we will help where possible.
Unauthorized Returns
Please do not send items back without contacting us first.
Unauthorized returns may not be accepted, and sending an item back does not guarantee a refund, replacement, or exchange. Print-on-demand returns often require specific instructions, because apparently even shirts need paperwork now.
How to Contact Us
For return, reprint, refund, or order issue questions, email:
Please include your order number so we can find your order faster.
Final Decision
Never Waver reserves the right to review each issue individually and determine whether a reprint, replacement, refund, or other resolution is appropriate.
We stand behind our products, but we also ask customers to review sizing, colors, shipping details, and order information carefully before purchasing.
How to Request a Return or Reprint
- Email us at info@never-waver.com
- Include your order number and a clear photo of the issue
- We'll respond within 2 business days with next steps
Contact Us
Never Waver
8547 Arapahoe Rd Ste J408
Greenwood Village, CO 80112
Email: info@never-waver.com
